Qodly server shuts down unexpectedly + restart issue

[Romain]

Hello,

I’d like to report a recurring issue we’re experiencing with our Qodly environment under the Application Plan at $39/month.

Once again today, I logged into my Qodly space and noticed that our server was shut down, even though neither I nor any of my colleagues performed any action to stop it :

When I checked the logs, the last entry was from 28/05/2025 at 6:06 PM :

This suggests the server may have been offline for 4 days.

Additionally, when I try to restart the server, simply starting it is not enough . Although the status changes to “Online,” the studio remains inaccessible :

I have to manually stop it again and then restart it for the studio to finally become accessible :

Is this a known issue ?

Thanks in advance for your help.

Best regards.

[al_mostafa_nahas]

Hello Romain, thanks for your feedback.

We are now thoroughly examining the problem you faced in order to identify the root cause and determine the most effective resolution.

Best regards.